Cancellation or return policy

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity: Cancellation instruction Right of cancellation  - You can revoke your contract declaration within one month without giving reasons in text form (e.g. letter, fax, e-mail) or - if the item is given to you before the deadline expires - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not before receipt of the first partial delivery) and also not before the fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in connection with Article 246 § 3 EGBGB. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline.

The revocation must be sent to:
Linda Hudelmaier-Großer | Kirchgartenstrasse 5 | 71254 Ditzingen | linda@lebensart-einzigartig.de
Consequences of revocation In the event of an effective revocation, the services received by both parties must be returned and any benefits (e.g. interest) surrendered. If you are unable or partially unable to return or surrender the received service and benefits (e.g. advantages of use) or only in a deteriorated condition, you must compensate us for the value. You do not have to pay any compensation for a deterioration caused by the intended use of the item. You only have to pay compensation for the value you have drawn if you have used the goods in a way that goes beyond checking the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail shop, for example. Transportable items are to be returned at our risk. You have to bear the regular costs of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet received the consideration or a have made the contractually agreed partial payment. Otherwise, the return is free for you. Items that cannot be sent as a parcel will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your declaration of cancellation or the goods, for us with their receipt.
 

The right of withdrawal exists

1. Not in the case of distance contracts for the delivery of goods that are manufactured according to customer specifications or that are clearly tailored to personal needs or that are not suitable for a return due to their nature or that can spoil quickly or whose expiry date has been exceeded. Please avoid damage and contamination of the product. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit.

2. If possible, please do not send the goods back to us freight collect. We will also gladly reimburse you for the postage costs in advance, provided you do not have to pay them yourself.

3. Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal